FAQ

FAQ – Rancher’s Express

Welcome to our Frequently Asked Questions page. If you need more help, our team is always available via WhatsApp or phone

Product & Quality

Q: What types of meat do you offer?

A: We supply premium lamb, beef, and processed items such as minced meat and patties.

Q: Are your meats fresh or frozen?

A: Both. Fresh meats are processed daily, while frozen options are blast-chilled to lock in flavor and quality.

Q: Do you offer pasture-raised or grass-fed options?

A: Yes. Our signature products include *Grade A pasture-raised lamb* and premium grass-fed beef.

Q: Are your products Halal?

A: Yes. All animals are processed under Halal-compliant standards.

Ordering & Customization

Q: Can I request custom cuts?

A: Yes. Our butchers can prepare chops, shanks, boneless cuts, ribs, steaks, and other custom portions based on your request.

Q: How do I place an order?

A: You can order through:

• WhatsApp

• Phone call

• Instagram DM

• In-store visit

• Website order form 

Q: Do you have a minimum order quantity

A: No minimum for retail purchases. Wholesale orders may require minimum quantities depending on the product.

Packaging & Delivery

Q: How is your meat packaged?

A: We use food-grade and vacuum-sealed packaging to maintain freshness, hygiene, and shelf life.

Q: Do you offer delivery?

A: Yes. We deliver across Lagos including Ikorodu, Ayobo/Ipaja, and surrounding areas. We also make deliveries outside Lagos. Delivery fees vary by location.

Q: How fast is the delivery?

A: Same-day or next-day delivery is available for most orders, depending on time of request.

Wholesale & Special Orders

Q: Do you supply restaurants, caterers, or retailers?

A: Yes. We offer bulk and wholesale pricing for businesses of all sizes.

Q: Can I order a whole animal?

A: Yes. You can pre-order whole lamb, or cow for events or bulk processing. We also provide custom cutting and packaging.

Q: Do you offer price lists?

Yes. You can request an updated price list anytime via WhatsApp.

Promotions & Policies

Q: Do you offer discounts?

A: We run seasonal and festive promotions during Salah, Christmas, Easter, and other holidays.

Q: What is your return or replacement policy?

A: If there is an issue with your order, contact us within 24 hours. We will review and resolve it promptly.